BHLDN Reviews

BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). A day later the price of the dress was reduced by 50%. BHLDN are refusing to honour that or even provide any sort of discount. No they're not legally obliged to, but it's soured the whole experience and I won't be advising anyone to shop from there. At the end of the day it's another large corporation that puts profit before people. Go to an independent bridal boutique if you can.

Awful store they will refund after a month and after they don't even give you money back- don't buy here

After ordering several pieces of jewelry and clothing, I needed to return a few items. I tried logging in online to find my order and the website said "order not found". I emailed customer service and was told that they emailed me a return label to solve for the website issues, never got it (agent #1). I emailed again and was told that return labels don't send well to gmail domains (agent #2). If they already knew this was an issue, why even try to send me the return label? They asked if I have an email that is not gmail, which I do not. They then told me they would mail me a label which would take 5 business days (agent #3). I asked a clarifying question about the return deadline as I was nearing the end of my 30 days return window and now I would need to wait 5 days for the label to arrive. I got a response that they would extend my return timeline by 10 days (agent #4), 5 of which will be eaten up by the label shipping. Who runs a company that cannot operate its website, use gmail, or solve a problem more efficiently than this? I don't have all day to solve their tech issues. Outrageously bad customer service for an Anthropologie brand. I would not recommend to any of my friends and will not shop here again.

BHLDN could not care less about their customers. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Customer service does not care. No one will reach out to you. Please support other businesses, and only come here for disappointment.

BHLDN could not care less about their customers. They misrepresent what items they have in stock and don’t inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. Customer service does not care. No one will reach out to you. Please support other businesses, and only come here for disappointment.

- 2 of 4 dresses shipped with stains
- 1 dress shipped in the wrong size. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size.
- Incorrect communication about shipping fees and taxes

I swear it's built into their business model to make money off of shipping costs while you try to find a dress that fits. The dresses run so much bigger than their sizing chart says. I don't know how you mess up measurements that bad. Feels so scammy. Also material feels cheap af

Ordered a ready-to-ship dress that estimated 1 week shipping time. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. So I found the same dress online elsewhere, secondhand for half the price. I wanted the belt or sash from BHLDN to make sure the color would match. I was assured it would be quicker shipping and arrive on time. So like an idiot I ordered again… this time my package was lost. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. Every time, I had to reach out and initiate communication to follow up. I finally got my refund. I absolutely do not recommend this company. Sure the dresses are pretty but it is not worth the hassle of dealing with their $#*!ty shipping services. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration.

Agree with all the other reviews, this place is the WORST! Ordered a pair of shoes for an event and they overcharged me. Had to reach out several times to get it corrected. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. Was so happy to see they say "JUST ARRIVED!" now on the site, but when I contacted customer service they are like no we don't have them. This place is an absolute SCAM

DO NOT EVER PURCHASE FROM THIS COMPANY. Especially if you are from the UK. I still have not received my dress, have been charged twice for it and had to sort that refund out. Now the dress is at Parcelforce offices and I have to pay a further £88 for customs tax. They say at BHLDN that it is clear I would have to pay this, but it was not. Over all a complete disaster. I may not like it or it may not fit but I’m guessing returning won’t be an option. Feel totally conned.